Frequently Asked Questions.


What is the Approximate Processing Time?

Usually it will take us about 1-2 business days to process your order. It will take us extra 48 hours to confirm your payment, if it is considered to be potentially high-risk. If the items you ordered are out of stock or customized items, please allow us 7-15 business days to make it. Once order is ready, you will receive an email notification that it has been shipped. You will receive a tracking number once your order has shipped.

Straight, Wavy and Blowout Textures

When combing your hair, detangle starting from the ends and work your way up to the wefts. Remember to comb GENTLY to avoid shedding. Rub a small amount of lightweight oil between your palms and distribute it throughout the hair before using additional products. If applying heat, be sure to apply a light heat-protectant first.  Straight, Body Wave, Loose Wave, and Water. Wave patterns straighten very easily, so we suggest never exceeding 350° F on your hot tools.

Curly, Coily and Kinky Textures

For curlier textures, we recommend combing your hair while wet. Detangle from the ends and work your way up to the wefts. Remember to comb GENTLY to avoid shedding. If starting with dry hair, spritz with water and follow with a curl custard, defining cream or curl mousse. Scrunch your hair with your hands to allow the wave pattern to set. Once dry, finger comb to add additional volume. We suggest avoiding heat on curly textures, but if you need to touch up your curly tresses with a hot tool, always apply a heat protectant and never exceed 350° F.

Determine Your Curl Texture

Compare curl texture with the texture on the leave-out section (the front of the head) if you have multiple curl sections that are also the best option as this is the area that shows.

NOTE: All hair is measured straight. This means you lose about 4 inches. For example, 18 inches is 18 inches when straight, but 14 inches with the curl pattern.

Hair Care

Hair Dye – All hair textures can be dyed. This hair has gone through a steam process to achieve the texture. Be aware that the lighter you dye the hair the looser the curls may become.

Straightening Hair – The hair can be straightened. Be aware that this hair has gone through a steam process to achieve the texture. Straightening the hair could alter the texture



Our team is fully committed to ensuring customer satisfaction, and your happiness is our top priority. Each bundle has been examined by one of our natural hair specialists to ensure its quality before being sent to you. If you feel that the curl pattern you received is COMPLETELY different from the curl pattern of your own hair, keep the hair EXACTLY THE WAY IT CAME. This means the hair extensions have NOT been brushed out, combed with your fingers, washed, installed, colored, or bleached. The ties have NOT been cut.

Damaged or Incorrect Items

We cannot do return or exchanges on hair that has been altered in any form. No exceptions.

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